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Home > Products > Services and Warranties > Warranties > Service > HPE > hpe

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hpe

$2,358.72

  MFR #HC2M0E | SKU #9CP474 | UPC #

Key Features

    Product TypeWarranty
    Manufacturer Part NumberHC2M0E
    Manufacturer Website Addresshttp://www.hpe.com
    Service NameFoundation Care
    ManufacturerHewlett Packard Enterprise
    Brand NameHPE

9999999 in stock

Product TypeWarranty
Provided SupportDefective Media Retention
Provided SupportCollaborative Call Management
Provided SupportRepair
Provided SupportRemote Diagnosis
Provided SupportSoftware Support
Provided SupportEscalation Support
Provided SupportOnline Support Tools Access
Provided SupportPhone Support
Service Duration3 Year
Service TypeMaintenance
Service LocationOn-site
Brand NameHPE
Service Availability Days7
Service Availability Hours24
Product TypeWarranty
Manufacturer Part NumberHC2M0E
Manufacturer Website Addresshttp://www.hpe.com
Service NameFoundation Care
ManufacturerHewlett Packard Enterprise
Brand NameHPE
Marketing Information

Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.

Features

Choice of Foundation Care service-level options

Escalation management

HPE electronic remote support solution

Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products

Access to electronic support information and services

Product SupportedHP ProLiant DL385 Gen10
Provided SupportPhone Support
Provided SupportRemote Diagnosis
Provided SupportRepair
Provided SupportSoftware Support
Provided SupportCollaborative Call Management
Provided SupportDefective Media Retention
Provided SupportEscalation Support
Provided SupportOnline Support Tools Access
Service Description24x7x4 Hour
Service Duration3 Year
Service LocationOn-site
Service Main TypeMaintenance
Service Sub TypePhysical
Service Sub TypeElectronic
Service CharacteristicLabor
Service Response Time4 Hour – Repair
Weight1 lbs

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